OHHH Privacy Policy
Read the OHHH Privacy Policy to learn how Oral Health & Hygiene Hub collects, uses, stores and protects your personal information and privacy online.
OHHH Privacy Policy
At OHHH (Oral Health & Hygiene Hub), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, submit an enquiry or otherwise interact with us online.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are
OHHH (Oral Health & Hygiene Hub) provides professional oral healthcare, oral health education, preventative care and related services.
For the purposes of data protection law, OHHH is the data controller for personal information collected through this website and through direct enquiries to OHHH.
OHHH – Oral Health & Hygiene Hub
10 Grand Parade, Cork City, T12 P8NH
Email: info@ohhh.ie
Phone: 021 427 4510
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.
2. Information We May Collect
The personal information we collect depends on how you interact with OHHH and our website.
This may include:
- Your name
- Email address
- Telephone number
- Information you provide through our website enquiry form
- Information you provide when contacting us by telephone, email or other communication channels
- Appointment or enquiry information
- Technical information relating to your use of our website, such as IP address, browser type, device information and website activity
- Cookie and analytics information, where applicable and subject to your consent where required
Because OHHH provides healthcare services, information you provide directly to us in connection with your care may sometimes include health-related information, which is considered special category personal data under GDPR.
Please do not include detailed medical, dental or other sensitive health information in the website’s general enquiry form unless specifically requested to do so.
3. How We Collect Your Information
We may collect personal information when you:
- Complete an enquiry or contact form on our website
- Contact us by telephone or email
- Make or request an appointment
- Communicate with a member of the OHHH team
- Subscribe to communications, where such an option is available
- Interact with our website
- Accept optional cookies or analytics technologies
Some technical information may be collected automatically when you use the website, depending on your browser settings and cookie preferences.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries and requests
- Arrange or manage appointments
- Provide information about OHHH and our services
- Communicate with you about an enquiry or service
- Provide appropriate oral healthcare and related services
- Maintain appropriate administrative and business records
- Operate, maintain and improve our website
- Understand how visitors use our website
- Maintain the security and integrity of our website and systems
- Comply with legal, regulatory and professional obligations
- Establish, exercise or defend legal claims where necessary
We will only use your personal information where we have an appropriate lawful basis for doing so.
5. Our Lawful Bases For Processing
Depending on the circumstances, we may process your personal information on one or more of the following grounds:
Consent
Where you have given us clear permission to process your information for a particular purpose.
Contract
Where processing is necessary to provide a service you have requested or to take steps at your request before providing that service.
Legal Obligation
Where we are required to process or retain information to comply with applicable laws or regulatory requirements.
Legitimate Interests
Where processing is necessary for the legitimate operation, administration, security or improvement of OHHH and our services, provided those interests are not overridden by your rights and freedoms.
Where we process special category data, including health information, we will also rely on an appropriate additional condition permitted under data protection law, such as processing necessary for the provision or management of health or dental care where applicable.
6. Website Enquiries
Our website includes an enquiry form to make it easier to contact OHHH.
Information submitted through this form will be used to respond to your enquiry and, where appropriate, help determine the most suitable next step.
The general enquiry form is not intended for emergencies or for submitting detailed medical or dental records.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use the site and improve the overall user experience.
Some cookies are necessary for the website to function and may not require consent. Other cookies, including certain analytics or marketing technologies, will only be used where appropriate consent has been provided.
You can manage your cookie preferences through the cookie controls provided on the website.
8. Google Maps & Third-Party Content
Our website may include content or services provided by third parties, such as Google Maps, social media platforms or other embedded services.
When you interact with third-party content, those providers may collect information about your device or activity in accordance with their own privacy policies.
Where consent is legally required before non-essential third-party content is loaded, we will seek that consent through our website’s cookie management system.
9. Social Media
OHHH may maintain profiles on social media platforms such as Instagram, Facebook and TikTok.
If you interact with OHHH through a social media platform, information may also be processed by the relevant platform provider according to its own terms and privacy policy.
We recommend reviewing the privacy settings and policies of any social media services you use.
10. Who We May Share Your Information With
We do not sell your personal information.
Where necessary, information may be shared with trusted third parties that help us operate OHHH and provide our services, such as:
- Website hosting and technical service providers
- IT and security providers
- Email and communications providers
- Appointment or practice-management systems, where applicable
- Professional advisers
- Other healthcare professionals where appropriate, authorised and/or legally permitted
- Regulatory, legal or public authorities where required by law
Third-party service providers acting on our behalf are expected to process personal information securely and only for the purposes for which it has been provided.
11. International Data Transfers
Some technology providers used by OHHH may process or store information outside Ireland or the European Economic Area (EEA).
Where personal data is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection law.
These may include adequacy decisions, approved contractual safeguards or other legally recognised transfer mechanisms.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, professional or administrative requirements.
Retention periods may vary depending on the type of information involved.
For example, a general website enquiry may not need to be retained for the same period as information forming part of a patient’s clinical or administrative record.
Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our data-retention practices.
13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include appropriate website security, access controls, secure hosting, software maintenance, backups and other safeguards appropriate to the nature of the information being processed.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your Data Protection Rights
Subject to applicable data protection law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing
- Object to certain types of processing
- Request the transfer of certain information to you or another organisation
- Withdraw consent where processing is based on consent
- Raise concerns about how your personal information is being processed
These rights are not absolute and may be subject to legal, regulatory or professional requirements.
To exercise any of these rights, please contact OHHH using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing a request.
15. Making A Complaint
If you have concerns about how OHHH handles your personal information, we encourage you to contact us first so that we can try to address your concerns.
You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection.
16. Links To Other Websites
Our website may contain links to websites operated by other organisations.
OHHH is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Children's Privacy
Our website and some OHHH services may contain information relevant to children’s oral health.
Where personal information relating to a child is processed, we will handle that information in accordance with applicable data protection requirements and our professional obligations.
The general website enquiry form should be completed by a parent, guardian or appropriate adult where the enquiry concerns a child.
18. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal and regulatory requirements.
The most recent version will always be published on this page, together with the date it was last updated.
19. Contact Us
If you have questions about this Privacy Policy, how OHHH processes personal information or your data protection rights, please contact:
OHHH – Oral Health & Hygiene Hub
10 Grand Parade, Cork City, T12 P8NH
Email: info@ohhh.ie
Phone: 021 427 4510